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Owned and operated by Terra-Luma Wellness, our team is ready to answer questions about massage chairs, saunas, and more.
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Frequently Asked Questions
How long does shipping take?
Handling time is 1 to 3 business days, with transit taking 5 to 8 business days after that. Free Shipping on Most Orders Within the Continental U.S. (Excludes AK/HI) is available on most orders within the Continental U.S. (excludes AK/HI).
How can I track my order?
Once your order ships, you will receive a confirmation email with a tracking number. You can use that number to follow your shipment from our warehouse to your door.
What is your return policy?
We offer 30-day returns on eligible items. If something is not the right fit for your wellness space, please review our Return Policy page for full details on how to start a return.
Can I exchange a product for a different model?
Exchanges are handled on a case-by-case basis. Contact our team with your order number and the item you are interested in, and we will walk you through the available options.
How do I choose between an infrared sauna and a barrel sauna?
Infrared saunas use radiant heat panels designed to warm the body directly, while barrel saunas offer a traditional steam-style experience with efficient heat circulation. Our team can help you decide based on your available space and personal preferences.
Do your red light therapy mats require any special setup?
Most of our red light therapy mats are designed for simple, at-home use on any flat surface. Each mat includes setup instructions, and our support team is happy to help if you have questions about placement or daily routines.
Do you charge sales tax?
Sales tax, if applicable, is calculated and displayed at checkout.
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Our wellness team aims to reply to every inquiry within one business day.
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Wellness-First Guidance
We help you find the right massage chair, sauna, or therapy mat for your lifestyle and space.
Free Continental Shipping
Most orders ship free within the Continental U.S., backed by our 30-Day Returns policy.
